January 30th, 2010 by Murray Barnes | Posted in Flickr, Personal, Travel | 3 Comments »
Continuing on from here, this is part two of my rewrite of my old FlyerTalk trip report GLA – ATL in US Economy. Now with added images, to break up the text some. Onwards and upwards, chaps.
Let’s recap, shall we? I was heading to Atlanta for 5 weeks of summertime fun with my girlfriend and her family. My plane had landed in Philadelphia, after a pretty rubbish flight, and I had 90 minutes to clear immigration, pick up checked bags, clear customs, recheck bags, and make it to my gate in another terminal before I missed my flight. 90 minutes, in an airport with a recommended international to domestic connection time of two hours. Oh, and I’d had about an hour’s nap in the past 30 or so hours.

Just to give you an idea of the flights I was taking, I present this wonderful map courtesy of the Great Circle Mapper.
Sitting near the front of a packed economy section, I knew I would have to hot foot it down to immigration to be in with any chance of making my flight. The last time I’d gone through immigration (albeit in Atlanta, which has more international flights (probably)), I’d queued for over an hour. I also knew, though, that I was tired, and that would make answering immigration questions a touch more difficult. Luckily I am a genius; that morning, in Glasgow Airport’s Boots the Chemist, I’d chosen a can of Red Bull as the drink included in my meal deal, and I’d saved it until that moment. I was walking fast, chugging red bull, and was probably the first person on the plane to make it to the immigrations hall.
The hall was really rather quiet, and I was in front of an immigrations officer in about ten minutes or so. He asked the usual questions; “Why are you here?”, “Oh, is your girlfriend an American citizen?”, “When did you last see her?” and so on. Probably ballsed up the “How much money do you have on you?” question when I said I had absolutely nothing, but he gave me the opportunity to recover from my mistake by checking I had credit/debit cards I would be using. A quick fingerprinting and passport stamping later, I was given leave to enter the land of the free.
I’d made it to the pre-customs baggage retrieval in 15 minutes, not bad at all. Unfortunately, no bags had. I was starving, but had packed some cereal bars in my backpack. I munched, and waited, and munched, and waited. Always watching the clock, munching and waiting. Eventually, a full 30 minutes after my plane had reached the gate, bags started coming out. I found my cases and made my way to customs. One of the customs officers took my form, and asked me if I had any food in my bags. I said I did, some pringles and chocolate, and she reacted as if I’d just said I was trying to smuggle a thousand Chinese babies into her country using my rectal passage as a hiding place. It was off to get my bags x-rayed by customs for me, then.
Oddly enough, I didn’t have any forbidden substances, and I was cleared through customs. Dropped my bags off in the rechecking area, then onto security. I was wearing my sandals that had been fine at Glasgow that morning, so didn’t even think to remove them for this security check. The wonderful TSA officer reacted like I was carrying a machine gun aimed at her mother’s head. Understandable, who knows what kind of damage I could have done with these sandals? So, it was back through the metal detector, sandals X-rayed with my bags, and then I could proceed to my gate after they found out I wasn’t carrying a bomb in them. Immediately after security there was a departures board which said something like the following – “B4 | 1430 | US AIRWAYS | US 3471 | ATLANTA | CANCELLED”
Ah. Bugger.
I didn’t really know what to do, so I headed to the gate of my now cancelled flight in the hope of finding somebody who could sort me out. When I arrived there was indeed a US Airways gate agent working at the desk in that gate, so I asked her what I was to do. She looked at me with indignation; how dare a customer ask her for help? Anyway, she managed to let me know where the customer service desk was in between disgruntled sighs, and I headed that-away. There was a short queue at the desk, and I joined it.

This Lego model of the Liberty Bell can be found in Philadelphia Airport. It was just about the only thing in the airport that I found interesting enough to take a photo of.
The queue wasn’t moving particularly quickly, and it was probably around 30 minutes before I got to an agent. Continuing the theme of Philadelphia airport’s staff that are happy to serve, he basically ignored me, grunted a couple of times, and handed me a boarding pass for a later flight. Happy that I finally had a plan, I just had to work out how to let Katie and her parents know what it was. Now, part of being a genius is planning ahead. So, in my bag I had a notepad into which I’d had Katie write her telephone number, and I also had a number of quarters from my previous trip. So, I made my way to the nearest bank of pay-phones, put in my quarters, dialled the number and heard “The number you have dialled has not been recognised. Please hang up and try again.”
Ah. Bugger.
Right, back up plan. I’d done my research on the airport, and I knew they have free wifi access at weekends. Excellent, except it was a Friday. Ah, but during the week they offer free access to college students. And I still had a valid student card. That’s a bingo! So, it was up to the airport information desk, ask for access, give the lady my details, and receive a one time username and password for the wifi. I headed to the gate for my new flight, opened my laptop, and saw Katie’s mother was on-line on Facebook. Just as I was about to hit enter on the message I’d typed with my new flight details, there was an announcement. “We are sorry to announce the cancellation of flight US 3423 to Atlanta. Please go to one of our customer service desks to rearrange blah blah blah.”
Ah. Bugger.
Mrs Katie’s mum told me how to collect call their house, and I got up to go stand in a queue. It was a little longer this time, but being British I was in my element. As we queued, the weather outside became frightful. I wish there’d been a fire inside, that would have been delightful. But as I’d no place to go I’d let it, em, rain. It was about 2pm at this time, but the dark clouds made it look like dusk had fallen. Being Scottish, I know rain. I grew up with rain. Most of the time, I consider rain to be my friend. But this American rain, it was something else. It was absolutely incredible, battering off the aeroplanes and concrete outside like a rattle bouncing off a mother’s noggin during her child’s temper tantrum. Then the thunder and lightning commenced, the thunder and lightning that had cancelled my two flights. Mixed in with my usual awe of thunder and lightning was mild annoyance at still being stuck in Philadelphia.
I queued for about two hours. The agents were doing what they could to keep the queue to a minimum; some were running up and down the queue handing out the number for US Airways reservations, so that those with cell phones could rebook over the phone, and every time an aircraft departed from a gate, that gate would become an extra customer service desk. Unfortunately, my mobile doesn’t work in the states, seeing as I’m too cheap to pay for international roaming, and I had to queue. For two hours. Even the most extreme British queueophile would get a bit hacked off with that.
Still, no matter how annoyed I was, I wasn’t going to take this out on the agent who, finally, dealt with me. It was not her fault that the plane couldn’t fly. I approached her desk, handed over my boarding pass and said, nicely, “I’d like to go to Atlanta please.”
“Not today, you won’t be.”
Ah. Bugger.
I asked what my options were, and was told that I could sleep in the airport or pay $78 for a distressed passenger rate at the airport hotels. I wasn’t keen on either, to be honest. The agent did say she’d be able to rustle me up a meal voucher though. There was a problem, however. She couldn’t find my reservation. I told her I’d been re-booked onto that particular flight, and she searched for my original itinerary. Then the story changed. As I’d come from the EU, the airline was going to pay for my hotel. Hooray! The earliest flight she could book me on was at 4pm the following day, so she printed me off three meal vouchers, a $10 one for dinner that night, and two $5 ones for breakfast and lunch the following day. She then gave me details of where my hotel shuttle would pick me up, and I left the desk tired but satisfied.

A flyover near Philadelphia Airport. I throw it in now to break up the MASSIVE WALL OF TEXT.
First things first, I was starving. I made my way to the food court and found salvation. Chick-fil-A! One meal voucher later, I headed for the luggage office to pick up an overnight kit. Unfortunately the language barrier got in the way, what with me speaking English, and the woman in the office speaking grunts. She couldn’t understand me, and told me to go to the check-in desks to get one. So, back to the main terminal, get to a check in desk, and the very nice man told me she was wrong, and sent me back. This time I got my overnight kit; razor, toothbrush, deodorant, that kind of thing. Collect call to Mr Katie’s dad, giving him flight times for next day and then I went to wait for my shuttle.
Quality Hotel was scrawled on my boarding pass. So, I watched the shuttles. Hilton, nope. Marriott, nope. Holiday Inn, nope. Quality Inn? I went up and asked, nope. I was waiting for Quality Hotel. Hundreds and thousands of other shuttles went past. I even saw the same Quality Inn shuttle about 3 times before, finally, the Quality Hotel shuttle appeared. Some of the other stranded passengers had attempted to phone the hotel, receiving no answer. Still, it was here now. We boarded, and made our way to the hotel.
As we arrived, the lobby looked a bit dark. In fact, it was a bit dark. There were no lights on. That was because there was no power on. Hooray! We were relieved to find that the power cut didn’t affect the rooms themselves, just the lobby. However, they wouldn’t be able to provide us with keys for our rooms, so we’d have to be escorted by a manager who would open the door with the master key. I didn’t care. I needed two things at that point, a shower and sleep.
Having showered, and put back on my dirty clothes as they were all I had, I realised I was thirsty, so headed to the lobby. I asked the manager if there were any shops nearby at which I could purchase a soda. She said the hotel just happened to have a shop at which I could purchase a soda. I then asked if she took credit cards, since I had no cash. Ah, small problem there. It seems that credit card machines use electricity, which the hotel was rather short on at that point. However, being a very, very lovely lady she just gave me a bottle of Pepsi, as compensation for my troubles. Sated, I went back to my room, turned the TV to a channel showing some dudes performing extreme sports, and crashed.

This is where I slept at US Airways’ dime. Basic, but worth the price I paid.
Return soon, dear reader, where I shall entertain you with my day in Philadelphia proper.